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Welcome to Soil & Spoon. By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read these terms carefully before making a purchase.

1. General Information

Soil & Spoon is a homeware retailer offering products including tableware, ceramics, glassware, and other household items.

We reserve the right to update, modify, or discontinue any product, service, or website content at any time without prior notice.

2. Products & Product Information

We make every effort to ensure that our product descriptions, measurements, colours, and details are accurate.

Many of our products are handmade or made from natural materials. Therefore, slight variations in colour, texture, shape, finish, or appearance may occur. These variations are considered part of the product's unique character and are not considered defects.

Product colours may appear slightly different depending on your device settings and screen display.

3. Prices & Payment

All prices displayed on our website are listed in Kuwaiti Dinar (KWD) unless otherwise stated.

Prices, promotions, and product availability may change at any time without prior notice.

Payment must be completed before an order can be processed. We accept secure online payments through available payment methods, including KNET, Apple Pay, and major credit and debit cards.

4. Orders & Order Acceptance

Placing an order through our website represents an offer to purchase the selected products.

We reserve the right to accept, reject, or cancel any order for reasons including, but not limited to:

Product availability issues.
Pricing or website errors.
Incorrect customer information.
Suspected fraudulent activity.
Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the customer will be refunded through the original payment method where applicable.

5. Delivery

Delivery timeframes provided on our website are estimates only and are not guaranteed.

Customers are responsible for providing accurate and complete delivery information. We are not responsible for delays or failed deliveries caused by incorrect information, unavailable recipients, traffic conditions, weather conditions, public holidays, courier delays, or circumstances outside our reasonable control.

Ownership and responsibility for products transfer to the customer once the order has been successfully delivered to the provided delivery address.

Please refer to our Shipping & Returns Policy for detailed information regarding delivery options, charges, returns, exchanges, and refunds.

6. Returns & Exchanges

Returns and exchanges are subject to our Shipping & Returns Policy.

Eligible returns must meet the conditions stated in the policy, including being unused, undamaged, and in their original condition and packaging.

Due to the nature of homeware products, items that have been used, damaged, altered, or are no longer in a resalable condition may not be eligible for return.

7. Damaged or Incorrect Items

Customers are responsible for inspecting their order upon delivery.

Any damaged, defective, or incorrect items must be reported within the timeframe stated in our Shipping & Returns Policy, along with any required supporting information or photographs.

We will review each case and provide an appropriate solution in accordance with our policies and applicable consumer protection regulations in the State of Kuwait.

8. Website Use

You agree to use this website only for lawful purposes and not to misuse, disrupt, or interfere with the operation, security, or availability of the website.

All content available on this website, including product information, text, branding, logos, designs, graphics, photographs, and other website materials, is protected and may not be copied, reproduced, modified, distributed, published, or used for any purpose without prior authorization from Soil & Spoon.

We reserve the right to update website content, product information, pricing, and availability at any time to maintain accuracy and improve the customer experience.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Soil & Spoon shall not be responsible for losses, damages, or delays resulting from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions limits or excludes any consumer rights provided under the applicable laws and regulations of the State of Kuwait.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws and regulations applicable in the State of Kuwait.

Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the relevant authorities in Kuwait.