Shipping policy

Shipping

1. Shipping Locations

We currently deliver to all areas within the State of Kuwait.

For international shipping inquiries, please contact our customer service team before placing your order.

2. Order Processing

Orders are processed during our business hours.

Orders placed outside business hours, on Fridays, or on public holidays will be processed on the next available business day.

During promotions, holidays, or peak periods, processing times may be longer than usual.

3. Delivery Options

We offer Standard Delivery and Same-Day Delivery, where available.

Same-Day Delivery

  • Same-day delivery is available for eligible orders placed before 12:00 PM (Kuwait time).
  • Same-day delivery is subject to courier availability, delivery location, order volume, and operational capacity.
  • An additional delivery fee applies for same-day delivery and will be displayed at checkout.
  • Orders placed after 12:00 PM will be processed and scheduled for the earliest available delivery date.
  • While we make every effort to fulfill same-day delivery requests, placing an order before the cut-off time does not guarantee same-day delivery.

Standard Delivery

Standard delivery is available throughout Kuwait.

Estimated delivery times may vary depending on your location, order volume, and courier availability. All delivery timeframes are estimates only and are not guaranteed.

4. Delivery Charges

Delivery charges are calculated at checkout based on the selected delivery method and destination.

Same-day delivery carries a higher delivery fee than standard delivery.

Any applicable delivery charges will be displayed before you complete your purchase.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Area
  • Block
  • Street
  • Building
  • Floor and apartment, if applicable
  • Valid contact number

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information.

6. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, cannot be contacted, or has provided incorrect delivery information, we may arrange another delivery attempt.

Additional delivery charges may apply for repeated delivery attempts.

7. Delivery of Fragile Items

Glassware, ceramics, dinnerware, and other fragile products are carefully inspected and securely packaged before dispatch.

Customers are encouraged to inspect their order upon delivery. If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery and provide clear photographs of the item and its packaging.

8. Delays Beyond Our Control

While we strive to deliver orders as quickly as possible, delivery times may be affected by circumstances beyond our reasonable control, including weather conditions, traffic, public holidays, government restrictions, courier service interruptions, or other unforeseen events.

Returns & Refunds

9. Return Eligibility

You may request a return within 14 days from the date you receive your order, provided that:

  • The item is in its original, resalable condition.
  • The item has not been used, assembled, installed, washed, or damaged after delivery.
  • All original packaging, protective materials, labels, manuals, and accessories are included.
  • You provide proof of purchase (receipt).

Eligible returns may be brought directly to our store during business hours or arranged through our customer service team.

Opening a product solely to inspect it does not automatically make it ineligible for return. However, the product must remain unused and in its original, resalable condition.

10. Items That Cannot Be Returned

Returns or exchanges cannot be accepted for items that:

  • Have been used or show signs of use.
  • Are damaged, chipped, cracked, scratched, stained, or broken after delivery.
  • Are not in their original, resalable condition.
  • Are missing original packaging, labels, accessories, or components.
  • Have been customized, personalized, or specially ordered.
  • Are clearance or final sale items, unless they are defective or otherwise required by applicable law.

11. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of receiving your order and provide:

  • Your order number.
  • Clear photos of the item and its packaging.
  • A brief description of the issue.

Once the issue has been verified, we will, as appropriate:

  • Replace the item.
  • Issue a full or partial refund.
  • Offer another suitable resolution in accordance with applicable consumer protection laws in the State of Kuwait.

12. Fragile Items and Customer Damage

Glassware, ceramics, dinnerware, and other fragile products are carefully inspected before shipment.

Items that become damaged due to customer handling, accidental drops, misuse, improper installation, or normal wear and tear after delivery are not eligible for return, exchange, or refund.

13. Return Inspection

All returned items are inspected before a refund or exchange is approved.

We reserve the right to refuse any return that does not meet the conditions of this policy.

14. Refunds

Once your return has been received and approved, your refund will be processed using the original payment method whenever possible.

Please allow 7–14 business days for the refund to be reflected, depending on your payment provider or bank.

Original delivery charges are non-refundable unless the return is due to our error or a confirmed product defect.

15. Exchanges

Exchanges are available for:

  • Products damaged during delivery.
  • Defective products.
  • Incorrect items supplied by us.

Exchanges are subject to product availability.

16. Return Shipping

If the return is due to our error or a defective product, we will arrange or cover the return shipping costs.

For all other approved returns, customers are responsible for any return shipping costs. Customers may also return eligible items directly to our store at no additional charge.

17. Order Ownership and Delivery

Risk of loss and ownership of the products pass to the customer upon successful delivery to the delivery address provided.

Customers should inspect their order upon receipt and report any issues within the timeframe stated in this policy.

18. Consumer Rights

Nothing in this Shipping & Returns Policy limits or excludes any rights granted to consumers under the applicable laws and regulations of the State of Kuwait.

Where Kuwaiti law provides consumers with greater rights, those rights shall prevail.

19. Contact Us

Store address: Cove Complex, Shuwaikh Industrial, Block 1, Street 12

Phone/Whatsapp: +965 92225602

Working Hours:
Saturday-Thursday
10AM - 10PM
Closed Fridays